Jason Fried has writen an incredible post about the benefits and the pitfalls (mostly the latter) of group chat after ten years of experience at 37signals and Basecamp.
I think he is fundamentally right in giving ‘attention’ so much importance as a precious resource. I’ve come to realise that the ability to singletask is the one skill that most people are lacking in their working lives. It is certainly the thing that I would like to get better at.
At my place of work we have been experimenting with Mattermost over the last few weeks and are on the cusp of implementing it for the whole team. I look forward to implementing Fried’s recommendations on how to make that a success.
I believe attention is one of your most precious resources. If something else controls my attention, that something else controls what I’m capable of. I also believe your full attention is required to do great work. So when something like a pile of group chats, and the expectations that come along with them, systematically steals that resource from me, I consider it a potential enemy. “Right now” is a resource worth conserving, not wasting.
Source: Is group chat making you sweat? — Signal v. Noise — Medium