Quick Lessons From Losing an iPad

A couple of weeks ago I forgot my iPad on the train.

After getting over the initial overwhelming feelings of idiocy on my part, I started thinking a bit deeper about the consequences and whether I had taken sensible precautions to mitigate those consequences.

The Problems

A couple of problems dawned on me:

  1. I had lost something that is quite valuable (one colleague told me with some measure of sincerity: “Nice gift for somebody else”. I don’t spend €700 casually and was distressed about losing something that is worth that much.
  2. More important than the device is the data that is on it. There are two potential problems here. The first is that you might have lost access to data that is important to you. The second is that somebody else suddenly might have gained access to your data. Both of these made me feel very uncomfortable.
  3. Finally, losing the device made it clear to me that all iPads look alike, especially in their locked state, and that there is no way for an honest finder to know who the rightful owner of the device is.

The Solutions

So here is my advice on how to minimize these problems. I recommend for you to apply these immediately if you haven’t done so already.

  • Fully insure your device (I had actually done this). Even though this is prohibitively expensive and even though you really shouldn’t insure devices if you can afford to replace them yourself (those insurance companies have to live of something), I still think it is a good idea as there are so many things that can go wrong with it, just through bad luck. I take the cost of the insurance into account when buying the tablet and amortize that over two to three years.
  • Ask yourself this question: Could I throw my current device in the water, walk over to any random computer with a browser and an Internet connection and access all the data that matters to me from there? If next, you would get a new device, would you be able to easily get that data back on the device? If your answer is no to either of these questions you should change your strategy. Some people might think I ask for too much as they are happy to backup to iTunes. I prefer to be as independent from iTunes as possible (I only use it for updates) and think most people would still lose a couple of days of data if all they had was an iTunes backup. Even before I lost my iPad, I was ok in this area. Here are some of the things that I have done: I like to have all my data in apps that keep both a local copy (for when I am offline) and transparently sync to the cloud. For email, contacts and my calendar that is easy: I use Google Apps for my domain and set it up to sync (you have your own domain right?). My task are managed with ToodleDo. My news reader of choice is Google Reader. All my notes are done with Momo. I have copies of my most important documents synced in a Dropbox folder. Dropbox also provides the syncing architecture for my iThoughts mindmaps and for the large collection of PDFs I have sitting the Goodreader app. I buy my ebooks DRM free and read them with Goodreader or I get books as a service through the Amazon Kindle bookstore. Apple now allows easy redownload of the apps you have purchased in the past.
  • Make sure you set a passcode on your iPad (this I had done too). I’ve set it up so that it only comes on after a couple of minutes of being in standby mode. This why I get to keep some of the instant on and off convenience, but also know that if somebody steals it from my bag they won’t just be able to access my data. One thing I am still not sure about is how secure the passcode lock is. What happens when people try to connect a stolen iPad to their iTunes? Is there access to the data?
  • Find my iPad

    Find my iPad

    Apple provides a free Find my iPad service. I had never bothered to set it up, but have since found out that it literally only takes two minutes to do. Once you have it installed you will be able to see where your iPad is, send a message to the iPad and even wipe its contents remotely. All of this can only work once your iPad has an Internet connection though.

  • Finally, I have downloaded a free iPad wallpaper and have used GIMP to add my contact information on top of the wallpaper file (making sure not to put the info underneath the dialog that asks for the passcode. This way, when somebody with good intentions finds the iPad they will have an easy way to find out who the rightful owner is.

To finish the story: a couple of days after I lost my iPad I called the railway company to see if they had some news for me (I had asked them to try and locate it as soon as I realized it was missing). They told me a fellow traveler had brought in my iPad to the service desk and that I could pick it up. Unfortunately, I have no way of thanking this honest person, other than by writing this post.

Lak11 Week 1: Introduction to Learning and Knowledge Analytics

Every week I will try and write down some reflections on the Open Online Course: Learning and Knowledge Analytics. These will by written for myself as much as for anybody else, so I have to apologise in advance about the fact that there will be nearly no narrative and a mix between thoughts on the contents of the course and on the process of the course.

So what do I have to write about this week?

My tooling for the course

There is a lot of stuff happening in these distributed courses and keeping up with the course required some setup and preparation on my side (I like to call that my “tooling”). So what tools do I use?

A lot of new materials to read are created every day: Tweets with the #lak11 hashtag, posts in all the different Moodle forums, Google groups and Learninganalytics.net messages from George Siemens and Diigo/Delicious bookmarks. Thankfully all of these information resources create RSS feeds and I have been able to add them all to special-made Lak11 folder in my Google Reader (RSS feed). That folder sorts its messages based on time (oldest first) allowing me some understanding of the temporal aspects of the course and making sure I read a reply after the original message. A couple of times a day I use the excellent MobileRSS reader on my iPad to read through all the messages.

There is quite a lot of reading to do. At the beginning of the week I read through the syllabus and make sure that I download all the PDF files to GoodReader on the iPad. All web articles are stored for later reading using the Instapaper service. I have given both GoodReader and Instapaper Lak11 folders. I do most of the reading of these articles on the train. GoodReader allows me to highlight passages and store bookmarks in the PDF file itself. With Instapaper thus is a bit more difficult: when I read a very interesting paragraph I have to highlight it and email it to myself for later processing.

Each and every resource that I touch for the course gets its own bookmark on Diigo. Next to the relevant tags for the resource I also tag them with lak11 and weekx (where x is the number of the week) and share them to the Learning Analytics group on Diigo. These will provide me with a history of the interesting things I have seen during the course and should help me in writing a weekly reflective post.

So far the “consumer” side of things. As a “producer” I participate in the Moodle forums. I can easily find back all my own posts through my Moodle profile and I hope to use some form of screen-scraper at the end of the course to pull a copy of everything that I have written. I use this Worpress.com hosted blog to write and reflect on the course materials and tag my course-related post with “lak11” so that show up on their own page (and have their own feed in case you are interested). On Twitter I occasionally tweet with #lak11, mostly to refer to a Moodle- or blog post that I have written or to try and ask the group a direct question.

What is missing? The one thing that I don’t use yet is something like a mind mapping or a concept mapping tool. The syllabus recommends VUE and CMAP and one of the assignments each week is to keep updating a map for the course. These tools don’t seem to have an iPad equivalent. There is some good mind mapping tools for the iPad (my favourite is probably iThoughtsHD, watch this space for a mind mapping comparison of iPad apps), but I don’t seem to be able to add using it into my workflow for the course. Maybe I should just try a little harder.

My inability to “skim and dive”

This week I reconfirmed my inability to “skim and dive”. For these things I seem to be an all or nothing guy. There are magazines that I read completely from the first page to the last page (e.g. Wired). This course seems to be one of these things too. I read every single thing. It is a bit much currently, but I expect the volume of Moodle and Twitter messages to go down quite significantly as the course progresses. So if I can just about manage now, it should become relatively easy later on.

The readings of this week

There were quite a few academic papers in the readings of this week. Most of them provided an overview of education datamining or academic/learning analytics. Many of the discussions in these papers seemed quite nominal to me. They probably are good references to keep and have a wealth of bibliographical materials that I could look at at some point in the future. For now, they lacked any true new insights for me and appeared to be pretty basic.

Live sessions

Unfortunately I wasn’t able to attend any of the Elluminate sessions and I haven’t listened to them yet either. I hope to catch up this week with the recordings and maybe even attend the guest speaker live tomorrow evening.


It has been a while since I last actively participated in a Moodle facilitated course. Moodle has again proven to be a very effective host for forum based discussions. One interesting Moodle add-on that I had not seen before is Marginalia a way to annotate forum posts in Moodle itself which can be private or public. Look at the following Youtube video to see it in action.

I wonder if I will use it extensively in the next few weeks.


One thing that we were asked to try out as an activity was Hunch. For me it was interesting to see all the different interpretations that people in the course had about how to pick up this task and what the question (What are the educational uses of a Hunch-like tool for learning?) actually meant. A distributed course like this creates a lot of redundancy in the answers. I also noted that people kept repeating a falsehood (needing to use Twitter/Facebook to log in). My explanation of how Hunch could be used by the weary was not really picked up. It is good to be reminded at times that most people in the world do not share my perspective on computers and my literacy with the medium. Thinking otherwise is a hard to escape consequence of living in a techno-bubble with the other “digerati”.

I wrote the following on the topic (in the Moodle forum for week 1):

Indeed the complete US-centricness of the service was the first thing that I noticed. I believe it asked me at some point on what continent I am living. How come it still asks me questions to which I would never have an answer? Are these questions crowdsourced too? Do we get them randomly or do we get certain questions based on our answers? It feels like the former to me.

The recommendations that it gave me seemed to be pretty random too. The occasional hit and then a lot of misses. I had the ambition to try out the top 5 music albums it would recommend me, but couldn’t bear the thought of listening to all that rock. This did sneak a little thought into my head: could it be that I am very special? Am I so eclectic that I can defeat all data mining effort. Am I the Napoleon Dynamite of people? Of course I am not, but the question remains: does this work better for some people than for others.

One other thing that I noticed how the site seemed to use some of the tricks of an astrologer: who wouldn’t like “Insalata Caprese”, seems like a safe recommendation to me.

In the learning domain I could see an application as an Electronic Performance Support System. It would know what I need in my work and could recommend the right website to order business cards (when it sees I go to a conference) or an interesting resource relating to the work that I am doing. Kind of like a new version of Clippy, but one that works.

BTW, In an earlier blogpost I have written about how recommendation systems could turn us all into mussels (although I don’t really believe that).

Corporate represent!

Because of a very good intervention by George Siemens, the main facilitator of the course, we are now starting to have a good discussion about analytics in corporate situations here. The corporate world has learning as a secondary process (very much as a means to a goal) and that creates a slightly different viewpoint. I assume the corporate people will form their own subgroup in some way in this course. Before the end of next week I will attempt to flesh out some more use cases following Bert De Coutere’s examples here.

Bersin/KnowledgeAdvisors Lunch and Learn

At the end of January I will be attending a free Bersin/KnowledgeAdvisors lunch and learn titled Innovation in Learning Measurement – High Impact Measurement Framework in London (this is one day before the Learning Technologies 2011 exhibit/conference). I would love to meet other Lak11 participants there. Will that happen?

My participation in numbers

Every week I will try and give a numerical update about my course participation. This week I bookmarked 33 items on Diigo, wrote 10 Lak11 related tweets, wrote 25 Moodle forums post and 2 blog posts.

Workflow Driven Apps Versus App Driven Workflow

Arjen Vrielink and I write a monthly series titled: Parallax. We both agree on a title for the post and on some other arbitrary restrictions to induce our creative process. This month we write about how the constant flux of new apps and platforms influences your workflow. We do this by (re-)viewing our workflow from different perspectives. After a general introduction we write a paragraph of 200 words each from the perspective of 1. apps, 2. platform and 3. workflow itself. You can read Arjen’s post with the same title here.

Instapaper on my iPhone

Instapaper on my iPhone

To me a workflow is about two things mainly: the ability to capture things and the ability to time-shift. Both of these need to be done effectively and efficiently. So let’s take a look at three separate processes and see how they currently work for me: task/todo management, sharing with others and reading news and interesting articles (not books). So how do I work nowadays for each of these three things?

I use Toodledo for my task/todo management. Whenever I “take an action” or think of something that I need to do at some point in the future I fire up Toodledo and jot it down. Each item is put in a folder (private, work, etc.), gets a due date (sometimes with a timed reminder to email if I really cannot forget to do it) and is given a priority (which I usually ignore). At the beginning and end of every day I run through all the tasks and decide in my head what will get done.

For me it important to share what I encounter on the web and my thoughts about that with the rest of the world. I do this in a couple of different ways: explicitly through Twitter, through Twitter by using a Bit.ly sidebar in my Browser, in Yammer if it is purely for work, on this WordPress.com blog, through public bookmarks on Diigo, by sending a direct email or by clicking the share button in Google Reader.

I have subscribed to 300+ RSS feeds and often when I am scanning them and find something interesting and I don’t have the opportunity to read it at that time. I use Instapaper to capture these articles and make them available for easy reading later on. Instapaper doesn’t work with PDF based articles so I send those to a special email address so that I can pick them up with my iPad and save them to GoodReader when it is convenient.

“Platform” can have multiple meanings. The operating system was often called a platform. When you heavily invested into one platform it would become difficult to do any of your workflows with a different platform (at my employer this has been the case for many years with Microsoft and Exchange: hard to use anything else). Rich web applications have now turned the Internet itself into a workflow platform. This makes the choice for an operating system nearly, if not totally, irrelevant. I regularly use Ubuntu (10.04, too lazy to upgrade so far), Windows Vista (at work) and iOS (both on the iPhone and the iPad). All of the products and services mentioned either have specialised applications for the platform or are usable through any modern web browser. The model I prefer right now is one where there is transparent two-way synching between a central server/service and the different local apps, allowing me access to my latest information even if I am not online (Dropbox for example uses this model and is wonderful).

What I have noticed though, is that I have strong preferences for using a particular platform (actually a particular device) for doing certain tasks. The iPad is my preference for any reading of news or of articles: the “paginate” option on Instapaper is beautiful. Sharing is best done with something that has a decent keyboard and Toodledo is probably used the most with my iPhone because that is usually closest at hand.

Sharing is a good example of something where the app drives my behaviour very much: the app where I initially encounter the thing I want to share needs to support the sharing means of choice. This isn’t optimal at all: if I read something interesting in MobileRSS on the iPad that I want to share on Yammer, then I usually email the link from MobileRSS to my work email address, once at work I copy it from my mail client into the Browser version of Yammer and add my comments. This is mainly because Yammer (necessarily) has to be a closed off to the rest of the world with its APIs.

Services that create the least hickups in my workflow are those that have a large separation between the content/data of the service and the interface. Google Reader and Toodledo both provide very complete APIs that allow anybody to create an app that accesses the data and displays it in a smart way. The disadvantage of these services is that I am usually dependent on a single provider for the data. In the long term this is probably not sustainable. Things like Unhosted are already pointing to the future: an even stricter separation between data and app. Maybe in that future, the workflow can start driving the app instead of the other way around.

More of the Same: The Web Turns Us Into Mussels

Arjen Vrielink and I write a monthly series titled: Parallax. We both agree on a title for the post and on some other arbitrary restrictions to induce our creative process. In our previous post we tried to argue whether you could engineer serendipity. The conclusion was: no, you cannot engineer serendipity (on the web). In this post we use the same recipe to investigate the corollary: the (social) web is hindering serendipity by clustering and clumping similar information around our web presence based on our online behaviour (e.g. the social graph). You can read Arjen’s post with the same title here.

In my teens I went to a Montessori high school in Amsterdam Zuid. The school is known for its liberal and cultural approach to education. My friends and I all thought we were free thinkers and radicals. It was therefore quite a shock to me when I learned at the college for PE teacher education that not all people had the “VPRO gids” at home and read the “Volkskrant”. It suddenly dawned on me how silo-ed my experience at high school had been and how similar we all were in our drive to be different. Occasionally I get the feeling that I am in a very similar position in my current educational technology profession.

The current toolset on the web helps us find people that are like ourselves, recommends us books that are similar to the ones we have already read and amplifies our existing opinions by aligning them to people who think the same as us. There are no tools to do the opposite: find people who are very different from you or content that gives new perspectives. In this post I would like to give a couple of examples of how the web helps in turning us into mussels (sessile animals that like being close to each other).

Example 1: The concept of RSS and Google Reader
Every day I spent 30 to 60 minutes reading my news feeds through Google Reader. I have subscribed to over 300 feeds and try to not miss any news items from about 100 of them. These feeds are very specific (one of the affordances of RSS is that it can easily be generated based on tags or search words). None of them carry general world news. Instead of reading the Guardian’s most important world news, I read the Guardian news that is tagged with Royal Dutch Shell. Instead of general feeds about the state of education and learning I read the posts of certain learning gurus. This means that on my Google Reader news from the last couple of days there was no way for me to encounter the release of Aung San Suu Kyi (I only learned about it by looking it up just now), whereas I read about Facebook’s new messaging system at least three different times (here, here and here) with very similar perspectives each time.

Google is also willing to suggest some new feeds for me to subscribe to. As of today the first four suggested sources that Google gives me are as follows:

Google's first recommendations

Google's first recommendations

More of the same! Wouldn’t it be way more beneficial for me to be confronted with people, opinions and news that is very different from the things I already know? It seems like there isn’t enough semantic understanding of the things that I am reading to be able to tell me: “You always read news about Shell on the Guardian, the Financial Times usually has a very different perspective”. How far off do you think we are before that becomes a reality?

Example 2: Amazon suggestions

Amazon recommends the book I am already reading

Amazon recommends the book I am already reading

Amazon was one of the first companies that made use of its customer’s behaviour to improve the service to that same customer. When you browse at Amazon they track everything, not just your purchases, but also your browsing history, the links you click, the reviews you read and write, the books you don’t buy and probably how much time you spend doing each of these things. They use this data and correlate it with other people’s data to be able to suggest a couple of books that should interest you.

I haven’t bought at Amazon for a while (I now buy my books at Book Depository as they ship for free), but my current suggestions do include titles like Drive (which I am reading right now), Free and Growing Up Digital (and many other similar titles that I have already read). These books increase my specialization in the field of Internet and educational technology. There is no way for me to try and find books on Amazon that can function as a bridge to other genres.

There also is no way to really browse serendipitously. Like RSS, the categorization of the books is incredibly specific. Much more than in a traditional book store. On Amazon I would be able to go to one of my favourite subjects cognitive psychology (finding more than 8000 titles), whereas in a book store I would have to go to “popular science”. The latter forces me to run into books in fields of science that I wouldn’t usually look at. A book shelve also has a nicer (and faster!) browsing experience: running with a finger past all the books, taking one out and quickly scanning its contents all do not work on Amazon.

Example 3: Anglo-Saxon focus through the English language and through Silicon Valley based innovation
Silicon valley seems to be a village. I listen to Leo Laporte’s podcasts (e.g. This Week in Tech), read TechCrunch, Mashable and ReadWriteWeb and am inundated with news about Facebook, Google, Apple, Microsoft and mobile phone carriers in the US. A lot of the web technology innovation is indeed driven by companies in Silicon valley and innovative start-ups from all over the world flock to California to be successful (see here for an example). But it does leave me wondering whether I am not missing out on a large part of the technium by not being able to read Japanese, Mandarin, German, etc. Through Western (English) media I have learned that Japan has a very specific mobile phone culture. But in all ways I am completely disconnected from it.

To experience how true this is, I would like you to do the following assignment: Use Google to try and find three sites in Japanese about technology culture. Let me know in the comments how that went…

My Top 10 Tools for Learning 2010

CC-licensed photo by Flickr user yoppy

CC-licensed photo by Flickr user yoppy

For this year’s edition of the Top 100 Tools for Learning (a continuing series started, hosted and curated by JaneDuracell BunnyHart of the Internet Time Alliance) I decided to really reflect on my own Learning Process. I am a knowledge worker and need to learn every single day to be effective in my job. I have agreed with my manager to only do very company-specific formal training. Things like our Leadership development programs or the courses around our project delivery framework are so deeply embedded in our company’s discourse that you miss out if you don’t allow yourself to learn the same vocabulary. All other organised training is unnecessary: I can manage myself and that is the only way in which I can make sure that what I learn is actually relevant for my job.

So what tools do I use to learn?

1. Goodreads in combination with Book Depository
The number one way for me personally to learn is by reading a book. When I started as an Innovation Manager in January I wanted to learn more about innovation as a topic and how you could manage an innovation funnel. I embarked on a mission to find relevant books. Nowadays I usually start at Goodreads, a social network for readers. I like the reviews there more than the ones on Amazon and I love the fact that I can get real recommendations from my friends. Goodreads has an excellent iPhone app making it very easy to keep a tab on your reading habits. I found a bunch of excellent books on innovation (they will get a separate post in a couple of weeks).
My favourite book store to buy these books is Book Depository (please note that this is an affiliate link). They have worldwide free shipping, are about half the price of the book stores in the Netherlands and ship out single books very rapidly.

2. Twitter and its “local” version Yammer
Ever since I got an iPhone I have been a much keener Twitter user (see here and guess when I got the iPhone). I have come to realise that it is a great knowledge management tool. In recent months I have used it to ask direct questions to my followers, I have used it to follow live news events as they unfold, I have searched to get an idea of the Zeitgeist, I have used it to have a dialogue around a book, and I have used it as a note taking tool (e.g. see my notes on the Business-IT fusion book, still available thanks to Twapperkeeper).
Yammer is an enterprise version of Twitter that is slowly taking off in my company. The most compelling thing about it is how it cuts across all organizational boundaries and connects people that can help each other.

3. Google
Google does not need any introduction. It is still my favourite search tool and still many searches start at Google. I have to admit that those searches are often very general (i.e. focused on buying something or on finding a review or a location). If I need structured information I usually default to Wikipedia or Youtube.

4. Google Reader
I have about 300 feeds in Google Reader of which about 50 are in my “first read” category, meaning I follow them religiously. This is the way I keep up with (educational) technology news. What I love about Google Reader is how Google has made a very mature API available allowing people to write their own front-end for it. This means I can access my feeds from a native iPhone app or from the web or from my desktop while keeping the read counts synchronised. Another wonderful thing is that Google indexes and keeps all the feed items once you have added the feeds. This means that you can use it to archive all the tweets with a particular hash tag (Twitter only finds hash tags from the last two weeks or so when you use their search engine). Finally, I have also used Google Reader as a feed aggregator. This Feedburner feed, for example, was created by putting three different feeds in a single Google Reader folder (more about how to do that in a later post).

5. Wikipedia (and Mediawiki)
The scale of Wikipedia is stupefying and the project still does not seem to run out of steam. The Wikimedia organization has just rolled out some enhancements to their Mediawiki software allowing for easier editing. The openness of the project allows for people to build interesting services on top of the project. I love Wikipanion on my iPhone and I have enthusiastically used Pediapress a couple of times to create books from Wikipedia articles. I find Wikipedia very often (not always!) offers a very solid first introduction to a topic and usually has good links to the original articles or official websites.

6. Firefox
Even though I have written earlier that I was a Google Chrome user, I have now switched back and let Mozilla’s Firefox be the “window” through which I access the web. This is mainly due to two reasons. The first being that I am incredibly impressed with the ambitions of Mozilla as an organization. Their strategy for making the web a better place really resonates with me. The other reason is Firefox Sync, allowing me to use my aliased bookmarks and my passwords on multiple computers. I love Sync for its functionality but also for its philosophy: you can also run your own Sync server and do not need to use Mozilla’s and all the sync data is encrypted on the server side, needing a passphrase on the client to get to it.

7. LinkedIn
It took a while before I started to see the true benefits of LinkedIn. A couple of weeks ago I had a couple of questions to ask to people who have experience with implementing SAP Enterprise Learning in large organizations. LinkedIn allowed me to search for and then contact people who have SAP Enterprise Learning in their profile in some way. The very first person that I contacted forwarded me on to a SAP Enterprise Learning discussion group on LinkedIn. I asked a few questions in that forum and had some very good public and private answers to those questions within days. In the past I would only have access to that kind of market information if SAP would have been the broker of this dialogue or if I would buy from analysts like Bersin. LinkedIn creates a lot of transparency in the market place and transparency is a good thing (especially for customers).

8. WordPress (including the WordPress.com network) and FocusWriter
Writing is probably one of the best learning processes out there and writing for other people is even better. WordPress is used to publish this post, while I use a simple cross-platform tool called FocusWriter to give me a completely uncluttered screen with just the words (no menus, window edges or status bars!). WordPress is completely free to use. You can either opt for a free (as in beer) hosted version that you can set up within seconds on http://www.wordpress.com or you can go the free (as in speech) version where you download the application, modify it to your needs and host it where you want. If I was still a teacher now, this would be the one tool that I would let all of my students use as much as possible.

9. Youtube
The quantity of videos posted on Youtube is not comprehensible. It was Rob Hubbard who first showed me how you could use the large amount of great tutorials to great effect. He rightfully thought: Why would I put a lot of effort into developing a course on how to shoot a great video if I can just link to a couple of excellent, well produced, short, free videos that explain all the most important concepts? The most obvious topics to learn about are music (listening to music and learning how to play music) and games (walkthroughs and cheat codes) , but there are already lots of great videos on other topics too.

10. Moodle and the community on Moodle.org
Moodle is slowly slipping to the bottom of my list. In the last few years a lot of my professional development was centred around Moodle and I still owe many of the things I know about educational technology, open source and programming/systems administration to my interactions in the forums at Moodle.org. Two things are the cause for Moodle being less important to my own learning:
1. I now have a job in which I am tasked to try and look ahead and see what is coming in the world of enterprise learning technology. That is a broad field to survey and I have been forced to generalise my knowledge on the topic.
2. I have become increasingly frustrated with the teacher led pedagogical model that all Virtual Learning Environments use. I do believe that VLEs “are dead”: they don’t fully leverage the potential of the net as a connection machine, instead they are usually silos that see themselves as the centre of the learning technology experience and lack capabilities to support a more distributed experience.

Previous versions of my Top 10 list can be found here for 2008 and here for 2009. A big thank you again to Jane for aggregating and freely sharing this hugely valuable resource!