in Books, Learning

Summary of and Reflections on “Learning in 3D”, Chapter 1

The first chapter of Learning in 3D titled “Here Comes the Immersive Internet” consists of three parts. The first part gives an overview of the three “Webvolution Waves”, the second part focuses on four convergence points that all lead to a next-generation Immersive Internet architecture and the chapter closes with a short analysis of what this might mean for the enterprise.

Three Webvolution Waves
The web browser arrived in 1993 and was used to connect “to” the information that was available on the web. The web grew fast and businesses helping people with getting on the web (Internet Service Providers like AOL) or finding the information on the web (e.g. Yahoo and Google) where the clear winners of the first wave.

In the early noughties companies like Google and Amazon truly started to leverage “the aggregated behaviour of many users to differentiate their [..] offerings”. This insight combined with the increased ability of people to participate in the web by uploading their own content became the core of “Web 2.0“, characterised by the authors as connecting “through“.

Allegedly the next phase of the web will be about connecting “within” and immersive 3D  experiences will be a fundamental part of that. Kapp and O’Driscoll give a couple of examples, mainly from MMORPGs. In games like World of Warcraft people come together in a (semi-) three-dimensional worlds and collaborate as teams to battle other team. There is real economic value in these games as the practice of gold farming clearly shows.

The description of this third phase obviously has much less clarity than the first two phases: we are now in this “webvolution” and we are not sure which of these points are the most salient aspects. I don’t think that “immersiveness” is the only candidate to be at the heart of the next generation of web technology. It could still be that the semantic web will have more impact on social practice. Or alternatively it could the social graph which will be the all pervasive aspect of the new web. In that latter case Facebook seems to be in prime position to be the next Google with their recently announced Graph API. I am sure these trends reinforce each other, but I am not sure that 3-dimensionality will be as important as this book seems to think it will be.

Four Convergence Points
The authors think there are four current technologies that are integrating with each other, creating four convergence points in the process. All these points converge to the immersive Internet. I don’t want to steal their diagram (you can find it on page 18 of the book), so I’ll describe it here.

  • 2D synchronous learning and knowledge sharing spaces are combining to create immediate networked virtual spaces.
  • Knowledge sharing spaces and web 2.0 technologies are integrating into intuitive dynamic knowledge discovery.
  • Web 2.0 technologies and virtual world technologies are coming together in interactive 3D social networking.
  • Virtual world technologies and 2D synchronous learning together can create immersive 3D learning experiences.

I really like this model as it provides four clear spaces in which you could look at technology. The problem for me is that in my job I do indeed see immediate networked virtual space and am starting to see intuitive dynamic knowledge discovery, but I do not see the two 3D convergence points yet. This could be my lack of knowledge and experience of what is out there, in which case I would gladly see some examples and demonstrations!

What does this mean for business?
The web has had a profound impact on the way we do business and organise ourselves. I want  to address the points that I thought most interesting by quoting three passages from the book. The first quote is about information abundance and the subversion of hierarchy by networks:

As the Internet continues to pervade society, the scarcity paradigm that undergirds most modern economic theory is being challenged. Unlike currency, information is non-appropriable, which essentially means that it can be shared without being given away. Today, information no longer moves in one direction, from the top to the bottom or from teacher to student. Instead, it has a social life all its own.

The second quote is about how the web allows people to come together without needing formal organisations to do it:

As communication costs have decreased and the quality of web-based interactivity has increased, communities of co-creators no longer need to rely on a formal organization to become organized. Rather than employing an enterprise infrastructure to plan ahead of time, they leverage the pervasive and immersive affordances of the web to coordinate their activities in real time.

The above is one of the most important points (and actually the subtitle) of Clay Shirky’s wonderful Here Comes Everybody and I think this reading group is an example of how this can work.

And finally a quote about how companies have to innovate faster and how this affects the role of the learning function in the enterprise:

For change to occur it is a precondition that learning take place. [..] In the case of the centralize hierarchies, [organizations] must unlearn all that brought it success in the pre-webvolution era and quickly learn how to leverage the Immersive Internet to reconfigure its resources and capabilities to achieve sustainable competitive advantage in a world gone web. […] The perennial challenge of the learning function within the enterprise is to ensure that human capital investment yields a workforce capable of innovating faster than the competition and work processes that allow the organization to adapt to changes with minimal disruption. This suggests that the learning function should become increasingly strategic to the enterprise.

The last sentence is the step-up to the rest of the book. I am looking forward to it!

Questions for discussion
Please participate in these two polls:

In the teleconference I would like to discuss the following questions:

  • In what way has your company or organisation changed because of the webvolution? How has this affected the learning function?
  • What are your thoughts about the convergence to an immersive web? Do you have examples of how 2D synchronous learning and web 2.0 combine with 3D virtual worlds?
  • What will change when we make the shift from a scarcity paradigm to an abundance paradigm for information.

We will discuss these questions in our weekly teleconference on Monday April 26th at 15:30 CET. Please contact me if you want to call in and don’t have the dial in details.

  1. Great Summary Hans,
    Like yourself, I am not certain as to the dominance of the 3D dimension in the next generation Internet.
    Hopefully the book, and the reading group, will let us learn the potential of the this aspect.
    At the moment I am thinking one major shift may be in the represntation of the wealth of information and in its analysis. Facebook graph you mention is one example. Another example that struck me as fascinating in Microsoft Labs Pivot: http://www.getpivot.com/

    Amir

  2. All,

    In our call on 26Apr, someone asked what problem we’re trying to solve via this reading group. In my view, the answer is simple; we are trying to enable learning in the workplace, using real work with real work people, real work tools, and real work challenges. I often see a, and often do myself, focus on technology as the solution; however, I think we have a more fundamental challenge well before we get to the technology questions/answers.

    We need to facilitate a mind set change on what/when Learning is and this change needs to happen from the top of the leadership ladder all the way to the front line, on-the-ground working individual. In Shell, we measure multiple things but most are focused on formal, classroom based, learning – how many participants attended, what is the cost per participant, etc. Wouldn’t it be nice if we measured something like how many “routes” were available for someone to learn XYZ on demand and how frequently these routes were being used – or – how much information is available online for growing each competence and which pieces of information were “scored” as best by users? In addition, I’m already seeing instances where Learners don’t want to participate in virtual learning opportunities because it doesn’t involve travel and travel is a treat for them. Of course, in this instance, it’s not really about the learning as much as it’s about the “holiday” away from real work. That speaks volumes about how some view formal classroom learning events and the value they feel they get from them when it comes to really learning something! So, again I ask, is there something we should be doing NOW to start the mind set change so people (leaders and individuals) will be open to doing things differently, more effectively, once we figure out what those things are? I think so but what and how?

    Thanks for listening,
    Denise Wilson
    Manager of Learning Design & Development
    Royal Dutch Shell

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